When my mother had a heart attack on a major freeway, I discovered just how difficult it is to convince a hospital desk clerk that I need a wheelchair.

Have you ever driven with a person who had a heart attack on a major freeway? I have, and it was one of the most horrifying, yet memorable experiences of my life.

It was seven years ago on a Tuesday afternoon, but I still remember it clearly. My mom and I were driving downtown on I-90 for a doctor’s appointment. Everything was routine until my mom suddenly said that she had lost the feeling in her legs and could no longer sense how much pressure she was placing on the petals of our 1998 Nissan minivan. The words to accurately describe such a situation, are adequate at best, but they can not capture the true feeling. Horrifying comes close, maybe terrifying; I’m not sure I can pick between the two.

Despite my mother’s sudden and potentially fatal condition, we did not stop or pull over to the side. My mother was sure that she was going into cardiac arrest and decided the best course of action would be to rush to the emergency room at Sacred Heart. I didn’t argue, I was twelve at the time and didn’t have any better ideas so I just prayed and hoped to God that we would both get out of the situation alive.

Somehow, my mom managed to make it to main entrance to Sacred Heart, I have no idea how she did it, but she did. As she pulled up to the entryway, she tried to open the driver’s side door, but collapsed as she tried to get out. By this point, I should have been frantic, but I wasn’t. Instead I calmly slipped out the passenger side and helped her back into the driver’s seat. It quickly became apparent to me that there was no way my mother could walk into the emergency room.

With this in mind, I ran into the lobby and up to the help desk. Sitting behind the desk was a textbook example of a hospital desk clerk. Female, looked to be about mid 30s, immaculate in appearance. Despite my calm demeanor, inside I was still pulsing with the frantic desire to find someway to help my mother to the emergency room and when I saw the clerk I decided that she was the most logical place to go for help.

“Mamn? I need a wheelchair for my mom, she’s outside and can’t move and I need to get her to the emergency room.” I told the desk the clerk. Now, when a person informs a hospital employee that their mother can’t move and needs to get to the emergency room right away, you would think that would prompt a quick and efficient response to make sure the potentially dying patient got the proper treatment.

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Comments (31)
  • meme on Feb 3, 2009

    I empathise with you. We should all try to be more humane.

  • rami on Feb 3, 2009

    Could you sue that stupid woman ?

  • Emma on Feb 3, 2009

    I have the unfortunate ability of being able to see both sides of the story… I’m sure a lot of 12 year old boys would love to con a hospital out of a wheelchair, how do you know that she hasn’t had them stolen before?

  • Emma on Feb 3, 2009

    - to add, you totally did the right thing in bypassing her for a genuine emergency!

  • steph on Feb 3, 2009

    Emma, to me that is not even the point.

    If a young boy comes to me and tells me he thinks his mother, who is just a few steps away it seems, is having a heart attack – I would not hesitate to help them. Especially if this is part of my job! Or at least the job of the people that I directly work with. Names, titles or job descriptions shouldn’t mean anything when it comes to situations like this. Humans should help humans when they can. It’s not difficult.

  • Katien on Feb 3, 2009

    I have encountered so many people like that. You wonder how they could possibly have got the job. You did exactly the right thing.

  • Sharona on Feb 3, 2009

    My mother was also a heart patient. You have discribed the response of some hospital personal very well. I wish some of them could read this. I was much older than you were and was angry. I can’t imagine being twelve years old. Thank God for you in a situation like this one. You saved your mother’s life.

  • maranatha on Feb 3, 2009

    I’ve been there too – with my son. We got immediate attention, thank God. followed by no less than 7 official agencies who persecuted me for trying to kill my child by driving him in myself.

    Educated fools are an insult and an aberration.

  • Kim Buck on Feb 3, 2009

    Clearly, you are your mother’s hero.

  • Riley Themend on Feb 3, 2009

    I have been witness to many situations like that before. It is a shame when things like that happen.

  • Milton H Peebles III on Feb 3, 2009

    I used to be an orderley at a hospital. These things I know ~ What she was supposed to do to help you and how much trouble she would get into since she didn\’t. This is practically beaten into all employees through regular safety classes.
    Yet it was a regular thing for what happened to you, ends up what happens to others during the 6 yrs I worked at a hospital.
    I\’m glad you have your wits about you to handle the situation.

  • Nick on Feb 3, 2009

    Well Written.

  • Cindy Villota on Feb 3, 2009

    how outrageously frustrating…. ugh.

  • Adam Henry Sears on Feb 4, 2009

    Hi, Jonathan, how are you?
    I find this true-to-life story very intriguing. I’m glad your mother is okay, and I agree that you did the right thing, even though the ‘andriod’ desk clerk probably thought otherwise.
    Thanks for sharing.

  • Jonathan Mark on Feb 4, 2009

    Wow, I didn’t expect this to generate so many replies that fast. Obviously I did exaggerate a somewhat on this story, in an attempt to make it humorous; it actually was an assignment for a College English class. However, the basic facts of what happened are the truth.

    This is in reality only one incident my mom has suffered at the hands of hospital staff. The US may have some of the best medical tech, but man, there are some nasty doctors and nurses out there. Of course I’m sure there are also scores of nasty patients.

    Thanks for all the comments people, nice to know people are actually reading my work.

  • Alixander Haban Escote on Feb 5, 2009

    Yeah, sometimes, there are morons in hospitals. Good thing,your mother survived her heart attack. God saved her from that.

  • Anonymous on Feb 5, 2009

    It’s spelled “ma’am.”

  • S A JOHNSON on Feb 5, 2009

    Wow, that must have been terrible. I’m glad your mother is ok too.

  • Shari86 on Feb 5, 2009

    Excellent article, both funny and moving, and very well written.

  • Darlene McFarlane on Feb 5, 2009

    A very well written story. You proved to be able to make the right decision. I am glad your mom was OK.

  • Silent Writer on Feb 5, 2009

    This is really well written, and I sympathize with your situation, it must have been frustrating! I am glad she was okay though!

  • memo123 on Feb 5, 2009

    buena

  • circles on Feb 6, 2009

    You saved your mom’s life at 12! That’s pretty phenomenal and I’m making sure my daughters (8 & 10) read this so they know to persevere in tough situations.

  • Nainesh A Jadwani on Feb 6, 2009

    Wow. It’s true, that there are quite a few nasty folks in public institutes like hospitals and schools. But we generally attribute this nastyness to the entire institute instead of that person. That’s human nature I guess.

    But that aside, you saved your mother at 12. That is definitely something to be proud of!

    :-)

  • suniiita on Feb 6, 2009

    An emergency well handled! Kudos! U were only 12 at the time. The desk clerk’s behaviour was outrageously unsympathetic!

  • dindrane on Feb 7, 2009

    I’m afraid that I’m with you Jonathan. I have the same problem with having to go to the hospital for regular check-ups and sometimes I have to go to a different one.

    Well, my regular hospital are so awful its not worth mentioning. Trying to get information out of them is like trying to get blood out of a stone and the second is so different its unreal. They’re helpful, they explain what’s going on, what the scan shows, how I can help myself. Why? They’re in the same district for chrissake!

    Anyway, forgive my rant, you did the right thing.

    dindrane

  • Lisa Clayton Williams on Feb 7, 2009

    Good for you! What a brave thing for a 12 year old to do! I know your mom must still be so proud!! Thanks for sharing!

  • Drea on Feb 7, 2009

    Jonathan,
    Keep writing.You have an understated way of talking about emotion and presenting powerful situations. Your minimal description and choice of what to present to convey character earmark your interesting style. Good work on all fronts

  • Drea on Feb 7, 2009

    Jonathan,
    Keep writing.You have an understated way of talking about emotion and presenting powerful situations. Your minimal description and choice of what to present to convey character earmark your interesting style. Good work on all fronts

  • Suppee XX on Feb 7, 2009

    This maust have been very painful- and you have written about it in such a detatched narrative manner that I feel it adds to the whole horrible episode!

  • Sora on Apr 12, 2010

    Something similar happened to me 2 years ago. It’s sad that a trained hospital employee can’t figure it out, yet a scared child can.

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