The spiel “Thank you for calling, blahblahblah. My name is Mary. How may I help you today?”, a friendly tone made by an agent on the other line. Have you ever tried calling a Customer Service Representative for a certain service company you had? If have recently called customer support, I bet you will agree in some of the points I made here. If you haven’t, you may find this interesting and you may learn some new tricks in how to handle customer reps.

You may not notice the person in the other line since you are over the phone. You may not feel what the agent felt since you feel only what is your concern is about. But, to tell you something, these agents are really trying to do their jobs. Not just trying, but really doing their jobs, whether the issue is resolved or they may not understand what you mean, they are still worth the value of their time. I happen to call a Phone Service provider Customer Representative one time and I did not really get a good treatment about my problem. I really felt not valued and I got almost irate. What I did is, I put my self to the agent side. I made a chit-chat and made friendly with the person within on the other line. I may not get the one I want, which is a refund, but I did know how to handle the person inside the agent. So, I changed my tone of voice and made an offer to the agent. Instead, the agent gave me credit and gave me different options. Which then solved my issue. I was happy in the end.

Don’t be racist, sometimes we get varied people over the phone to help us. But, the truth is, we called to ask for help. Treat the person with respect. They also deserve the time. Some of them are just nervous because we sometimes start the call by shouting. And as far as humanity is concern, nobody deserved that cold treatment. How does that sound? Sounds doable, right? Hope you may experience good customer service all the time. Cheers!