The boss drives people,
The leader coaches them.
The boss depends on authority,
The leader on goodwill,
The boss inspires fear;
The leader inspires enthusiasm.
The boss says, “I”,
The leader says, “We”.

The boss says, “Get here on time”;
The leader gets in ahead of time.
The boss fixes blame for breakdown,
The leader fixes the breakdown.
The boss knows how it is done;
The leader shows how.
The boss says, “Go”,
The leader says, “Let’s go”.

The boss uses people;
The leader develops them.
The boss sees today;
The leader also looks at tomorrow.
The boss commands;
The leader asks.
The boss never had enough time;
The leader makes time for things that count.

The boss is concerned with things;
The leader is concerned with people.
The boss lets people know where he/she stands,
The leader lets people know where the- I stand.
The boss works hard to produce,
The leader works hard to let people produce.
The boss takes the credit;
The leader gives it.