Hello Is this Customer Service?
 Yes Madam it is
I am trying to get a copy of an invoice,
I cannot send this item back unless I have the Invoice.
Yes madam can I have your post code please?
Ok Madam that’s ok the invoice will be sent to you directly, Is there anything else I can help you with? .

Hello, Is this customer service?
Yes Madam it is, how may I help
This is the second time I’ve contacted this office
I was informed that a copy of my invoice would be sent to me directly, it been three weeks now and I am still waiting
I see Madam so sorry you have been having trouble may I have your postcode please?
The next post will send Thank you Madam your invoice to you

Hello Is this Customer Service
Yes Madam How can I help?
Look this is the third time I’ve written
All I want is my invoice, why is it so difficult for you to send something so simple!!!
Apologies Madam May I have your post code
So Sorry Madam you have had so many difficulties with your invoice, it will be sent directly.

Hello Customer Services
Yes madam how can I help
PLEASEEEEE
What would it take for you to send me an invoice
Certainly Madam there is no need to shout
What is your Postcode?