On a more strategic level that the bank was able to find the optimal combination of service cons & with the number of branches, the counters provide a particular service.  The waiting time and service time measurements were used to calculate the productivity of the employees have a high degree of transparency and promote a culture for analysis.  Comparable data for the Opti-Q is sent monthly to all branch managers, encouraging them to improve performance to higher levels.

Opti-Q is the focal point of the branches of ICICI Bank and has been implemented in over 700 branches of ICICI Bank in India, more branches in foreign countries such as Britain, Canada, Bahrain, Singapore and Sri Lanka.  The next level of the Opti-Q involve integration with CRM systems for banking services primarily to customers of existing banks, while customer service agents to cross-sell products and increase sales to existing customers.

The industry is both a car service because it is an effective vehicle sales, “said Ms. madhabi Puri Buch, while remaining strong in the introduction to the dynamic queue (DQMS) for guests of ICICI branches.  “DQMS data now make an entry for many of the measures in the bank, such as productivity and Six Sigma. Data on the number of transactions on each workstation for each employee will help you calculate the productivity of employees and determine staffing needs. Waiting for the customers” and “customer transaction  time is considered the quality of information that tickets to Six Sigma Certification Scheme. “

Since 1994, Intellvisions committed to developing innovative solutions that help organizations achieve their global goals more important…  generate additional revenue and increase operational efficiency and reduce transaction costs.  We serve the most demanding customers had to establish the highest standards of customer service.

Our products are known for their innovative design, the long-term values ​​and our ability to solve business problems for our customers by using imagination and intuition.  They are built on the basis of our knowledge about the industry in image processing, electronics and control systems engineering capabilities.  Reflects creativity of our diverse team of product designers and software specialists.

Organizations in over 11 countries rely on Intellvisions to increase operational efficiency, improve safety and reduce transaction costs of managing the business to a new level of competitive advantage.

Opti-Q is a complete branch of the analytical system that not only manages queues of customers in real time, but also manages real-time access to performance indicators and customer wait time, average time to service and employee efficiency.  It gives banks and institutions with a tool for transformation and full retail branches to give priority to services for VIP customers and provide a convenient method for cross-selling and up-selling its products to customers waiting.

Almost overnight, they disappeared behind the scenes to customers through overcrowding ticket counters and staff from the troubled affiliates.  Customers no longer need to worry for your time and turned in a stress-free branch.  existing customers, the Bank has given greater priority in the queue, resulting in better customer loyalty.  After tasting success in its first phase, the Bank decided to reorganize its operations and logistics along the branches.  The second phase of the Opti-Q began in 2006, where some of the data gathered in a central server systems.

Data Opti-Q has a poignant view of the operation of a branch of the measures the average number of days of service bottlenecks, gaps in staff training and other operational matters.  These data were used in the analysis of the ICICI Bank team to restructure its business around.